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Refund Policy
Last Updated: [17-05-2025]
Thank you for shopping with NB TRADING. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
1. Eligibility for Refunds
We accept refund requests for the following situations:
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The item received is damaged or defective.
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The wrong item was sent.
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The product does not match the description on our website.
To be eligible for a refund, the following conditions must be met:
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Items must be returned within 7 days of receipt.
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Items must be unused, unworn, and in the original packaging with all tags attached.
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Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
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Sale or clearance items
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Personalized or customized products
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Intimate wear (e.g., innerwear) due to hygiene reasons
3. Refund Process
To request a refund:
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Email us at [ Support@idreams.in ] with your order number, reason for return, and photos if applicable.
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Once your return is approved, we will share the return shipping details.
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After we receive and inspect the returned item, we will process your refund.
Refund Method: Refunds will be issued to the original payment method within 7–10 business days of return approval.
4. Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
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For all other returns, the customer is responsible for return shipping.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item or size, please request a refund and place a new order.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
NB TRADING
Email: [ Support@idreams.in ]
Phone: [ +919321655414 ]
[Your physical business address if applicable]
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